If your order did not meet your expectations or you would like to change size, please follow the below instructions.
The swimwear must be in “as-new” condition – unwashed, unworn and unused with the sanitary liners still attached where applicable. You can of course try it on – just keep your underwear on underneath.
To be eligible for a refund or exchange, you must return the order within 14 days of receiving your order. The swimwear should be neatly packaged and well protected so it arrives to us in the same condition that it was sent. You as the customer are responsible for handling the cost of the return, and responsible for the package until we receive it (keep the receipt from the postal office).
- Send an email to firstname.lastname@example.org with your name, and list the items you wish to return. Please use the subject: Return - order number
- Mark the parcel with your order number
- Once we receive the returned product you will receive an email from us. Please allow a couple of days for us to handle your return.
Arctic Swimwear AS